Terms

Ordering and Contract Formation
If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order, and email you again to confirm we have accepted your order and that the products ordered have been dispatched to you. At this point the contract for our sale and your purchase of the products or services shall be made and the contract shall be formed at the place from which our acceptance email is sent to you. If you have not supplied us with your email address, our confirmation of order page at the end of our ordering process will act as confirmation that we have received your order. No contract will be formed until you receive confirmation from us that we have accepted your order.

Ordering Errors
You are able to correct errors on your order up to the point at which you click on 'confirm order' on the final page of our ordering process.

Availability
All goods and services are subject to availability.

We try to make sure we only show items on the site if we currently have them in stock or are expecting fresh stocks shortly. 

If you place an order for something which is not available, we will contact you by phone, fax or email as soon as possible after you place your order.

We may be waiting for an order from our suppliers, in which case we will tell you how long you will need to wait before the item is available, and give you the option to reserve it or remove it from your shopping basket. Items that you are waiting for will be marked 'awaiting stock' under the availability column in your basket. You are able to cancel an order at any time prior to receipt of the email from us confirming acceptance of your order and dispatch of your goods. To cancel the order please visit the My Account section of the Website.

Products or services may be placed on the Website prior to their release date so that you may pre-order them. If you place a pre-order, it will only become a contract for sale when the item is available and we have then confirmed to you that we have accepted your order and dispatched the goods. Such confirmation will be provided in addition to the confirmation that we have received your pre-order.

Pricing and Product Descriptions
Whilst we will try to ensure that prices and product and service discriptions on the Website are accurate, we are not responsible for errors that may occur. The price of all goods and services advertised are inclusive of any applicable taxes including VAT.

After we receive your order, we will confirm by email the details, description and price for the items you have chosen. If these differ from the details, description and/or price shown on the Website and you wish to cancel your order you may do so in accordance with our cancellation and returns policy.

You are responsible for checking any received goods on arrival to ensure that they are not faulty.

Charges for delivery are not included in the stated product price.

Prices that are reduced for sales and promotions are only valid for the specified period.

We make every effort to maintain prices, although it may be necessary to change prices either up or down.

Delivery
We dispatch items ordered by you as they are available using Royal Mail First class (signed-for service) and/or Express Courier service in the UK. For addresses outside the mainland UK please contact us for a scedule of shipping costs, in whcih case we would use either the Royal Mail or Express Carrier. For non UK addresses the delivery charge is dependant on the weight of the goods to be shipped and is calculated and notified to you as part of your order placement process. Further details are available in the delivery section section.

Orders will be sent to the delivery address that you have supplied to us in your account details. We cannot be held responsible if this delivery address is wrong. If you wish to change the delivery address you may do so by entering the new details in the account details section. If you wish to change your delivery address following the completion of an order please use the contact details try to help, but no changes can be guaranteed.

We will use our reasonable efforts to ensure that the estimated delivery times stated are met but we cannot accept any liability for late deliveries.

On occasion items may be lost in the post. Where items can be identified as having been lost by the carrier, you will receive a full refund or replacement product. If the carrier has confirmed that delivery has taken place, however, the goods are deemed to have been received by you and no refund will be given. If you do not receive an item that you have ordered please contact customer services by e-mail or by using the contact details

Once a product has been received by you, all risk of damage to, or loss of, the product shall pass to you. If you intend to cancel your order in accordance with the Returns policy, you must keep good care of the product pending its return to us and you will retain responsibility for the condition of the product until it is received by us. We cannot accept return of damaged products.

Returns
We can only accept returns for the following reasons:

The goods were delivered faulty or were damaged in transit;

The items delivered were not those specified in the order or the order had been cancelled prior to dispatch; 

For items you have ordered you have the legal right to cancel the order within seven working days of the day after the date the item is delivered to you. Please see clause 7.1 below for further information.

We can only accept orders returned with a valid customer services reference number. To obtain your reference number, please email sales@globesdirect.co.uk stating why you wish to return your order. Full return instructions will then be provided.

Except for faulty goods all items must be returned undamaged and unopened in their original packaging.

Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is available upon request.

We cannot be responsible for items returned to us that go missing in the post, so we advise that you use a recorded-delivery service.

You are responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty.

Clause 7.1. If you cancel your order for one of the reasons above, we will refund the relevant part of the purchase price for that item together with any normal postage charge. Priority, express or courier postage charges are not refundable.

Payment
Payment can be made by most major credit or debit cards in accordance with the Payment Methods section.

Payment will be debited from your account upon dispatch of the goods to you.

You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment.

Orders from Outside the UK
If you are outside the United Kingdom you must comply with all laws and regulations of the country in which you are receiving the goods, including complying with any legislation or regulations governing the importation of any items purchased from the Website into the country of destination and for the payment of any duties on them.

When ordering goods for delivery overseas, you may be subject to import duties and taxes, which are levied once the items purchased, are delivered to your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.


Changes To These Terms & Conditions
We may change these Terms & Conditions at any time.

Waiver
No waiver by us of any breach of these Terms and Conditions by you shall be considered as a waiver of any subsequent breach of the same or any other provision.

Applicable Law and Jurisdiction
These Terms & Conditions shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the High Court of England & Wales.

Our Details
Please see the contact us section of the website the Website.